Refund policy

Hey Matcha Lover!

At MatchaE, we are committed to delivering only the freshest, highest-quality matcha products. Each item is carefully prepared, packed, and handled with strict hygiene standards to ensure the best experience for you.

No Refunds, No Returns

Due to the nature of our products, we follow a strict no-return and no-refund policy.

Once an order is placed and dispatched, we do not accept:

Returns
Exchanges
Refund requests

All products are securely packaged and quality-checked before shipping.

Damaged or Incorrect Orders

If you receive a product that is:

Damaged
Defective
Incorrect
Missing items

Please contact us within 12 hours of delivery with:

Your order number
Clear photos of the issue

After verification, we may offer:

A replacement product, or
Store credit / adjustment in your next order (based on availability)

Order Cancellation / Changes

Orders cannot be canceled or modified once placed
If your order has not been packed yet, you may request changes and we will try to assist (not guaranteed)